What is BPO?

BPO stands for Business Process Outsourcing. It is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. The main advantage of any BPO is the way in which it helps increase a company’s flexibility. BPO that is contracted outside a company’s country is called offshore outsourcing.

Do I have control over the hiring process?

Definitely. In our business we recognize the importance of the our clients’ involvement in the hiring process. From head hunting (CV collating, filtering), personal interviews via Skype, through final selection of applicants. You will be participating, hands on, the whole process. After all, it’s your team.

Who trains my BPO team?

Depending on the nature of the business and needs, training can be provided by either you or us.

Can I know the exact costs before starting?

Yes, you can. The costs varies from business to business.

How can I monitor the work that is being done?

The way our BPO works allows our clients to have complete control over what is happening offshore. Exactly like you would manage an in-house team. The ways by which our clients get complete control over their team is by using a CCTV system so you will have eyes on site, a bio-metric system for monitoring work hours, call monitoring and statistics via online tools. Depending on the need, we can provide various monitoring tools to check on the productivity of your team.

How long to setup a team/workplace?

The minute you have selected you staff it would take one week give or take to setup a fully fictional team/workplace.

Do I have to declare as a business in the Philippines?

Not necessarily. That depends on your commitment. The Philippine BPO boasts their own plug and play system. This is the test-the-waters stage that the client’s commitment is on a monthly basis. They have the prerogative to pull out/abate in a month’s time. This is in very rare cases when the business didn’t prosper. Second option is a more taxing endeavor. Firstly, you have to declare yourself as a corporation, which comprises of 90% Filipino ownership and 10% foreign ownership.

There are benefits and disadvantages to declaring your business:

If you are planning on a long term investment (i.e. 10-20 years) it will be far more cost effective for your business.

The downside is having to deal with corporate lawyers and government bureaucracy that would make the process more costly on the get go. And thus, making it less productive when planning a short term investment.

What is the minimum workforce I have to employ?

A minimum of 10 employees is required.

Have a question in mind that wasn’t answered here? Please contact us and we will do our best to answer.