by inArticles,News onFebruary 25, 2015 0 comment

The Philippines Has Become the Call Center Capital of the World / LA Times Article

Ever since Joahnna Horca lost her father, a doctor, in a South China Sea typhoon, her large family has struggled to make ends meet. So after Horca earned a college degree in social work, an older sister nudged her to help support the family by taking a better-paying job — at a call center.

That was eight years ago, when the outsourcing industry was just taking off in the Philippines. Today, it’s the job of choice for many young people here. More than 1 million Filipinos now work at call centers and in related outsourcing businesses, mostly serving American companies…

Real the full article on the LA Times